What is a field service engineer?

A field service engineer is a professional responsible for providing on-site support to customers by installing, maintaining, and repairing equipment or machinery. They typically work in industries such as manufacturing, healthcare, telecommunications, or information technology.

Field service engineers are required to have a strong technical background and excellent problem-solving skills to diagnose and fix issues with equipment on-site. They may also be responsible for training customers on how to use the equipment correctly and efficiently.

Field service engineers must have good communication skills as they often need to work closely with customers to understand their needs and concerns. They may also need to work irregular hours or be on call to respond to emergencies.

Overall, field service engineers play a crucial role in ensuring that customers receive timely and effective support for their equipment, ultimately contributing to the satisfaction and success of the business.